Contact us on: +44 (0) 845 604 4262

Millennium

Consulting

* Required

Our customers have many competing priorities and the set-up of a dedicated Unit4 Financials support operation may not be the most cost-effective solution for them. To meet demand for outsourced support, Millennium provides various options in line with individual client requirements. (Millennium's support packages are not a substitute for your Unit4 Support and Maintenance agreement).

 

Acting as an outsourced Finance Systems Operations Support department, we provide telephone, email and remote support (and on-site consultancy if required) to ensure our clients remain operational at all times. Support calls and emails are logged and allocated to the support team who respond and resolve issues in line with Service Level Agreements.  

Outsource your Unit4 Financials support for as little as £250 per month!

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Compliments your current UNIT4 support agreement by giving you access to consultants who can answer your “How to” and Set-up/configuration questions

 

Support for you 9 hours a day, 5 days a week, from an approved UNIT4 Financials consulting partner

 

Direct Access to experts, all with more than 10 years of Unit4 Financials consultancy experience

 

Application advice on “Best Practice” accounting set-up, provided by our qualified Unit4 Financials Applications Support Staff

 

Technical support consultants can help you with the performance, efficiency and security of your system and help resolve any technical issues you may face

 

Holiday, sickness and maternity leave cover available

 

Administration services are available either part-time or full-time, allowing you to outsource as little, or as much as you require

 

Remote dial-in consultancy, so our support staff can assist you on your own system in a matter of minutes

 

Training can be included in your support package to ensure that your team can operate the system as efficiently and effectively as possible

 

Bespoke packages designed to fit your budget and requirements to ensure you remain operational at all times

 

Online portal for you to check the status of your tickets and view your past issues and resolutions

 

Regular reviews to ensure you are getting the best out of your support package

9 Hours a day - 5 days a week

Talk to us about support

Initial 3 day systems review

2 hours support per month

Maximum 2 hour response time

Standard hours of support 09:00 - 17:00

Telephone, email and remote support.

Quarterly support review

Initial 3 day systems review

8 hours support per month

Maximum 2 hour response time

Standard hours of support 09:00 - 17:00

Telephone, email and remote support.

Quarterly support review

Initial 3 day systems review

24 hours support per month

Maximum 2 hour response time

Standard hours of support 09:00 - 17:00

Telephone, email and remote support.

Quarterly support review

Initial 3 day systems review

32 hours support per month

Maximum 2 hour response time

Standard hours of support 09:00 - 17:00

Telephone, email and remote support.

Quarterly support review

Annual 4 day systems review

40 hours telephone/remote support per month

Maximum 2 hour response time

Standard hours of support 09:00 - 17:00

1 day on-site consultancy per month

Quarterly support review

4 days on-site bespoke user training per year

Annual optimisation review

Free entry for 4 people to all Millennium events including the Annual Millennium Unit4 Financials Upgrade Conference

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Silver

Gold

Platinum

Diamond

Annual technical review/audit on-site

Application of Unit4 Financials Service Packs

Application of critical RDBMS patches

Copy database between environments (6 per annum)

Daily check of database maintenance jobs

Daily check that database is backed up to local disk

Daily check that the contracted environments are running and functional

Daily check that web servers are running

Installation and configuration of real time monitoring system

Service activity report available on request

Daily check available disk space for Application Servers in relation to RDBMS/Product

Daily check available space for database

Technical

Support Packages

Global 24/7 Support Coming soon!